Are you looking for a Service Desk role to kick-start your career in the IT sector? Zones, a leading global solution provider in IT services, is hiring freshers for the L1 Service Desk role as part of its Off Campus Drive 2024. The opportunity offers a competitive salary package ranging from 3 to 3.6 LPA and is open to graduates in B.E/B.Tech, BSc, BCA, M.Tech, and MCA.
This post provides all the essential details you need about the Zones Off Campus Drive 2024, including eligibility criteria, job responsibilities, required skills, and how to apply for the position.
About Zones: A Leading Global IT Solution Provider
Zones has been in the IT business for over 35 years and is recognized as a Minority Business Enterprise (MBE). The company specializes in providing end-to-end IT solutions across various sectors, including Cloud & Data Center, Digital Workplace, Networking, Security, and Managed IT Services. Zones serves clients worldwide, offering innovative and scalable technology solutions to meet the evolving demands of modern businesses.
L1 Service Desk Role at Zones
Zones is looking to hire freshers for the L1 Service Desk position, which will serve as the first point of contact for customers requiring technical assistance. This role is perfect for those who are passionate about IT support, have strong problem-solving skills, and can work effectively in a fast-paced, customer-facing environment.
Job Location: Remote (for certain locations)
Salary Package: 3-3.6 LPA
Experience: Fresher
Job Type: Full-time
Key Responsibilities of L1 Service Desk Role
As an L1 Service Desk professional at Zones, you will be responsible for the following tasks:
- Customer Support: Act as the first point of contact for customers seeking technical support through various communication channels, including phone, chat (e.g., Microsoft Teams, Skype), and email.
- Technical Troubleshooting: Provide assistance with troubleshooting issues related to desktop hardware, software installation, operating systems (e.g., Windows), and peripheral devices.
- Ticketing & Documentation: Create real-time support tickets, document incidents, and track their resolution in the service management system.
- Customer Interaction: Resolve customer queries by following standard operating procedures (SOPs) and knowledge base (KB) articles. Walk customers through the problem-solving process while ensuring clear communication.
- Escalation of Issues: For unresolved issues, escalate to the next level of support (L2 or L3) while ensuring timely updates to customers.
- SLA Adherence: Ensure all tasks are performed within the defined service level agreements (SLAs) and ensure customer satisfaction.
- Continuous Improvement: Identify possible improvements to internal procedures and knowledge base articles to enhance service delivery.
Skills and Knowledge Required
To be successful in the L1 Service Desk role, you should possess the following skills and knowledge:
- Technical Knowledge: A good understanding of computer systems, mobile devices, operating systems (especially Windows), and basic hardware diagnostics.
- Strong Troubleshooting Skills: Ability to diagnose and resolve basic technical issues effectively and quickly.
- Customer Service Skills: Strong interpersonal skills and the ability to communicate effectively with customers, ensuring a positive service experience.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining high-quality service.
- Adaptability: Ability to work in a 24/7 rotational shift environment and adapt to new challenges.
- Experience with Remote Troubleshooting: Ability to perform remote troubleshooting via diagnostic tools, and follow up with customers to ensure issue resolution.
Eligibility Criteria
Educational Qualifications:
- B.E/B.Tech or BSc/BCA in Computer Science or related fields, or M.Tech, MCA.
Experience:
- Freshers are welcome to apply. Previous experience in IT support is not mandatory.
Other Requirements:
- Excellent communication skills (both verbal and written).
- A customer-first attitude with the ability to handle various technical issues and resolve them promptly.
- Ability to work independently as well as in a team-oriented environment.
Why Should You Apply for the L1 Service Desk Role at Zones?
- Competitive Salary: The role offers a competitive salary package ranging from 3 to 3.6 LPA.
- Global Exposure: Work with clients worldwide and gain experience in core IT support.
- Dynamic Work Environment: Be part of a fast-paced team that handles a variety of technical challenges.
- Career Growth: Zones offers ample opportunities for career development in the IT support field.
- Work-Life Balance: The company offers flexible working hours and the possibility to work remotely for eligible candidates.
- Employee Benefits: Enjoy a range of benefits, including paid time off, health insurance, and more.
How to Apply for Zones Off Campus Drive 2024
If you meet the eligibility criteria and are interested in the L1 Service Desk position, you can apply directly via the official link below: