Overview
Zoho Corp is conducting an Off Campus Drive in 2024 to hire Technical Support Engineers for its operations in Chennai. This role is open to graduates with any degree background, offering a competitive salary package ranging from 3-5 LPA. Candidates interested in technical support roles, particularly in handling customer queries and technical issues, are encouraged to apply online through Zoho Careers.
About Zoho Corp
Zoho Corp, a global technology company headquartered in Chennai, specializes in providing business software applications and cloud computing solutions. Known for its suite of productivity tools and CRM software, Zoho offers a dynamic work environment and opportunities for career growth.
Position: Technical Support Engineers
- Job Role: Technical Support Engineers
- Qualification: Any Degree
- Job Location: Chennai
- Salary: 3-5 LPA
Job Description
As a Technical Support Engineer at Zoho, your responsibilities will include:
- Answering customer queries related to product features and functionalities via phone, email, and chat.
- Efficiently troubleshooting technical issues reported by customers, including in-product and third-party configurations.
- Taking ownership of unresolved cases and collaborating with internal teams to ensure timely resolution.
- Working closely with Engineering and Product Management teams to escalate critical issues and provide feedback for product improvement.
- Coordinating with internal teams during incidents and maintaining effective communication until resolution.
- Meeting SLAs and other key performance metrics consistently.
Requirements
- Excellent verbal and written communication skills in English.
- Strong attention to detail and a proactive attitude towards learning.
- Willingness to work night shifts and weekend shifts, either permanently or on a rotational basis.
- Flexibility to support customers via email, live chat, and calls.
- Previous experience in Technical Support roles with Email Service Providers, Email Security Software Vendors, or Domain Hosting Providers is advantageous.
- Basic knowledge of Networking and Active Directory.
How to Apply
Interested and eligible candidates can apply online through the
Apply Link :Zoho Careers portal
Only shortlisted candidates will be notified for further interview processes.
Conclusion
Join Zoho as a Technical Support Engineer in Chennai and be part of a vibrant team dedicated to delivering exceptional customer service and technical support. This role not only offers competitive compensation but also opportunities to enhance your technical skills and contribute to a globally recognized technology company.
For more details and to apply, visit the official Zoho Careers page here.