Are you a recent graduate with a passion for technology and customer service? Finastra invites applications for the role of Technical Engineer in Bangalore, where you will play a pivotal role in ensuring top-notch customer experiences.
About Finastra:
Finastra is a leading provider of financial software solutions, serving clients globally with a commitment to delivering excellence in software and services. As a Technical Engineer at Finastra, you will be part of a team dedicated to resolving technical issues promptly and efficiently, ensuring client satisfaction.
Job Role: Technical Engineer
Qualification: B.E/B.TECH or MBA
Job Location: Bangalore
Salary: 3-5 LPA*
Responsibilities & Deliverables:
- Respond to customer queries and issues promptly, ensuring they can effectively utilize Finastra’s products.
- Analyze and replicate reported technical issues to facilitate thorough investigation and root cause analysis.
- Provide timely solutions or detailed analysis to internal teams for issue resolution.
- Maintain clear communication with clients regarding issue status and resolution progress.
- Participate in client meetings and sessions to enhance communication and expedite issue resolution.
- Validate fixes thoroughly to ensure reported scenarios are addressed.
- Assist in script development and document technical specifications and best practices.
- Escalate issues to team leaders or managers when necessary.
Required Experience:
- Academic qualifications in B.E/B.TECH or MBA.
- Specialization or expertise in Capital module and Derivatives preferred.
- Any certifications in Functional domains or Technical areas like .NET would be advantageous.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent written and verbal communication abilities.
- Enthusiastic about learning, sharing knowledge, and collaborating within a team environment.
- Ability to work independently and as part of a customer-facing team.
How to Apply:
Ready to launch your career with Finastra? Click the link below to apply:
Why Join Finastra?
Join Finastra to be part of a dynamic organization that values innovation and customer-centric solutions. This role offers a competitive salary package of 3-5 LPA* and opportunities for professional growth in the financial technology sector.
Conclusion:
Take the first step towards a rewarding career as a Technical Engineer with Finastra. Apply now and contribute to delivering exceptional software solutions and services globally.