Company: eClerx
Position: Analyst
Eligibility: Any Graduate
Experience: Fresher
Salary: ₹4-8 LPA
eClerx is thrilled to announce its Off Campus Drive for 2024, seeking dynamic and motivated graduates for the Analyst position. This is a great opportunity for freshers looking to start their careers in a fast-paced and collaborative environment.
About the Role
As an Analyst at eClerx, you will play a crucial role in reviewing client documentation and resolving customer queries. The ideal candidate should possess strong communication skills, with the ability to effectively listen and comprehend information, ensuring all key stakeholders are kept informed. You will be expected to work collaboratively within teams to meet deadlines while maintaining high-quality service standards.
Key Responsibilities
- Review tickets/order IDs based on the input documents provided by clients.
- Communicate effectively to resolve customer issues in a timely manner.
- Monitor the status of services on client accounts using designated tools.
- Demonstrate excellent multi-tasking and creative problem-solving skills.
- Act decisively in critical situations, assessing issues and initiating appropriate actions.
- Update order details in both internal and client tools.
- Generate daily reports and share insights with the client base.
- Adhere to process expectations, ensuring high quality and compliance with SLAs.
- Collaborate with the team and Project Manager to ensure timely project delivery.
Required Skills
- Recent graduates or candidates with up to 1 year of experience.
- Strong working knowledge of Excel and PowerPoint.
- Ability to analyze and develop tickets effectively.
- Proven track record of self-checking work to ensure accuracy.
- Excellent communication skills to engage with clients.
- Capability to thrive in a high-energy, fast-paced environment, including rotational shifts.
Eligibility Criteria
- Degree: Bachelor’s degree in any field
How to Apply
If you are a recent graduate with a passion for problem-solving and customer service, we would love to hear from you! Apply through the link below to seize this opportunity with eClerx:
About Us
At eClerx, we believe in empowering our employees to take initiative and drive change. Join us to work in a collaborative environment where your contributions matter!