Introduction
Are you a B.E/B.Tech graduate looking to kickstart your career in the tech industry? Tekion, an innovative leader in the automotive retail ecosystem, is conducting an off-campus drive for the position of Customer Support Engineer I. With a competitive salary package ranging from INR 3-6 LPA, this is an excellent opportunity to join a dynamic team in Bangalore.
About Tekion
Tekion is revolutionizing the automotive industry with its cloud-native platforms, including the Automotive Retail Cloud (ARC) and Automotive Enterprise Cloud (AEC). By connecting retailers and manufacturers, Tekion is driving innovation in an industry that has remained stagnant for decades.
Why Choose Tekion?
- Innovative Environment: Work on cutting-edge technology that is transforming the automotive sector.
- Career Growth: Opportunities for professional development and advancement within the company.
- Dynamic Team: Collaborate with talented professionals in a supportive and engaging workplace.
Job Details
Position: Customer Support Engineer I
- Location: Bangalore
- Salary: INR 3-6 LPA
- Job Type: Full-time
- Shift: Rotational shifts required
Core Responsibilities
As a Customer Support Engineer, you will:
- Take ownership of customer issues and ensure they are resolved effectively.
- Research and diagnose system issues to identify solutions.
- Escalate unresolved issues to the appropriate internal teams.
- Understand the application both functionally and technically.
- Log all issues accurately and manage multiple open issues simultaneously.
- Prepare detailed reports and document technical knowledge.
Required Skills
To excel in this role, candidates should possess:
- Experience as an Application/Product/Customer Support Engineer.
- Strong problem-solving skills and the ability to learn employer-specific software.
- Excellent written and verbal communication skills.
- A basic understanding of IoT and software (preferred but not mandatory).
- Willingness to work in a rotational shift.
Application Process
How to Prepare for the Interview
- Understand the Company: Research Tekion’s products and innovations.
- Technical Skills: Brush up on your technical knowledge, especially related to customer support and troubleshooting.
- Soft Skills: Focus on improving your communication and problem-solving skills.
Additional Resources
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Conclusion
The Tekion off-campus drive for the Customer Support Engineer role is an exciting opportunity for tech graduates. With a focus on innovation and customer satisfaction, this position promises a fulfilling career path in the automotive industry. Apply today and take the first step towards an exciting future with Tekion!